Service Desk Engineer jobs: Company in Belgium is hiring workers

Service Desk Engineer Jobs

Prestige Recruitment Group is a well-established, independently owned multi-sector recruitment consultancy based in Belgium, and is hiring for Service Desk Engineer jobs. They focus on ethical business practices, fostering a positive and diverse company culture. Their services span across various sectors, and they emphasize the importance of investing in training and innovative technology to ensure high-quality service for both clients and candidates.

The company is dedicated to maintaining a workplace that values passion, respect, determination, and excellence, striving to be the best in the recruitment industry. Their team consists of directors, recruitment consultants, digital marketers, office and account managers who work together to ensure the company’s success and growth.

Prestige Recruitment Group is known for its hands-on approach and commitment to achieving accurate results for both clients and candidates. They pride themselves on an inclusive, open, and creative company culture, reinforced by policies that reflect their core values. The company also highlights the importance of continuous learning and adapting to new recruitment challenges and trends.

Join Our Dynamic Team as a Service Desk Engineer!

Do you thrive in a fast-paced environment where you can troubleshoot user issues and keep a digital workplace running smoothly? Our client, located in Gosselies, Wallonia, Belgium, is seeking a skilled Service Desk Engineer to join their growing team.

This role offers a hybrid work model, allowing you to work remotely while also collaborating with colleagues on-site at least 3 days per week. Occasional additional on-site days may be required, so please note that the Gosselies location has limited public transportation options. Having a valid driver’s license and a vehicle is preferred for commuting and potentially traveling to other sites in Wallonia.

In this Service Desk Engineer role, you will be the hero for over 2,000 Digital Workplace users! You’ll be the first line of defense, troubleshooting incidents and requests related to Windows 10 workstations and applications. Your strong analytical and problem-solving skills will be essential as you diagnose issues, implement solutions, and ensure user satisfaction. Collaboration is key, and you’ll work closely with other teams to ensure a seamless IT experience for everyone.

Here’s a closer look at what you’ll be doing as a Service Desk Engineer:

  • Providing top-notch technical support to Digital Workplace users using Windows 10.
  • Serving as the go-to person for user inquiries, incidents, and requests.
  • Escalating complex issues to the appropriate support team when needed.
  • Equipping new users by preparing, delivering, and configuring their workstations.
  • Guiding users through the onboarding process with their workstation setup.
  • Installing and uninstalling software to meet user needs.
  • Coordinating with other teams for moves, cabling, and equipment removal.
  • Managing the Configuration Management Database (CMDB) to ensure accurate asset tracking.
  • Documenting procedures and instructions to maintain clear and up-to-date information.
  • Identifying and analyzing recurring incidents to propose solutions or escalate problems for further action.

To be successful, you’ll need to be a technical whiz with a user-friendly touch. Here’s what we’re looking for:

  • Service Desk Engineer Must-have skills:
    • Proficiency in deployment/packaging tools (Intune)
    • Strong knowledge of Windows 10
    • French fluency (CEFR level C2)
    • Proven experience in staging/imaging and deploying desktops and laptops
    • Extensive experience in digital workplace support (over 5 years)
    • Experience in level 1 and 2 user support
    • Experience supporting a similar business environment with over 2,000 users
    • Familiarity with Microsoft Office applications
  • Nice-to-have skills:
    • English proficiency (CEFR level B1)

Beyond the technical expertise, you’ll also need to be a team player with a knack for communication.

  • Service Desk Engineer Soft skills we value:
    • Strong team spirit and ability to integrate seamlessly
    • Proactive, analytical, precise, and meticulous approach
    • Dynamic, calm, and stress-resistant demeanor
    • Excellent written and verbal communication skills
    • Ability to synthesize information and communicate effectively with all levels (executive management and technical teams)
    • Self-motivated and independent work style

Are you ready to take your IT skills to the next level and join a dynamic team? If you meet the requirements and are looking for a challenging and rewarding role, we encourage you to apply!

Service Desk Engineer Application Contact: Please send your application to

Not interested in these Service Desk Engineer jobs? You still have plenty of offers; please also check for other available other Belgium Jobs. Also, follow our facebook page to check out the latest available jobs.

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